tag:blogger.com,1999:blog-8483591719872030628.post6146165937315422435..comments2023-10-20T07:14:07.379-04:00Comments on Communicate with Power®: Lessons from the Billy Bob fiascoBarryhttp://www.blogger.com/profile/12812838678496298456noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-8483591719872030628.post-35964148329974767062009-05-12T21:59:00.000-04:002009-05-12T21:59:00.000-04:00Hello Barry. Thanks for your blogs, they are at o...Hello Barry. Thanks for your blogs, they are at once entertaining, and very pointed. <br /><br />Today, May 12, I had a remarkable experience demonstrating 'ultimate excellence' in customer service. In preparing for a trip to Italy in mid-April, I went to my hairdresser, Stuart Laird (a good Scot), long established in the Vancouver market, and told him I wanted to look great while there. He suggested black streaks in my blonde hair. (The latest trend darling.) Having no idea how it would look, I agreed. After living with it for four days, I knew I hated it. So on the morning I departed for Italy, I left him a voicemail, telling him that I would call him when I got back to get "my hair fixed, at his expense", because it just did not suit me. Today I went in. Not only did he eliminate the black streaks and give me a lovely overall soft blonde colour at no cost to me; but when he was finished, he turned to me, looked me directly in the eye, and said, "I don't usually make mistakes, but this time I made a big one. I am very sorry. Please call me in six to eight weeks when you need your next cut and colour, and I will happily do it for you on a complimentary basis; that is, if you still trust me." This was completely unsolicited by me. Needless to say, Stuart has a client for life. Cheers, Judy (Doug's sister)Judy McLartynoreply@blogger.comtag:blogger.com,1999:blog-8483591719872030628.post-84788473125801969382009-04-16T09:30:00.000-04:002009-04-16T09:30:00.000-04:00Hi Barry,
Thought provoking as always- Just a few...Hi Barry,<br /><br />Thought provoking as always- Just a few quick thoughts...<br /><br />Billy Bob's career is not exactly a career on fire at the moment. This may hurt him a bit in LA LA land. People there will give you break after break. Sex scandals, (like Hugh Grant or Eddie Murphy) don't cause much harm, ultimately, but if they think you're crazy (witnesss Winona Ryder's stunning dive from A list to D) or just too much trouble to work with (Steven Seagal, who is now stuck making Bulgarian crap fests) you should start hoarding your millions. <br /><br />Lucky for Billy Bob, he qualifies on both counts!!!DASHhttps://www.blogger.com/profile/03534820615629402606noreply@blogger.comtag:blogger.com,1999:blog-8483591719872030628.post-71356806346268013702009-04-15T19:47:00.000-04:002009-04-15T19:47:00.000-04:00As you said about Michael Richards- his was not ex...As you said about Michael Richards- his was not exactly a career on fire. The thing about Hollywood, is, it loves to give second chances. Unless they think you're crazy (Witness Winona Ryder's tumble from "A" list to "D") or a total A-hole (Steven Seagal). Life is too short and the amazing thing is- Billy Bob now officially qualifies on both counts.DASHhttps://www.blogger.com/profile/03534820615629402606noreply@blogger.com